Client Success Manager

Job description

 

Lepaya develops innovative and personalized learning solutions that make corporate trainings more impactful and more engaging. The startup is in a very strong position: the platform works, the proposition is validated in the market and the current clients are excited. Building from this excitement we need to further grow, increase the value of our programs and help our clients to be successful.

ABOUT LEPAYA

Lepaya was founded by Peter Kuperus and René Janssen in 2017. Peter and René worked together at BCG and have both held leadership positions at companies like Lazada, TravelBird and Rocket Internet. They witnessed first-hand that the market for corporate training has not seen any significant innovation in decades, and that young professionals and young leaders especially don’t have the tools they need to optimally develop themselves.

While the current offline training offerings are mostly expensive, time-consuming and focused on getting to know yourself better, professionals actually need help developing practical skills in ways that are short and snappy. Skills like facilitating meetings, time management and effective communication.

‘Online’ may sound modern and young, but that doesn’t mean that current online trainings actually are. These solutions generally provide access to lecture recordings and long theoretical modules. Users have to browse through them on their own to find relevant content. That doesn’t fit the way new generations want to learn (or live).

 
INNOVATIVE TRAINING PLATFORM

That’s why Lepaya developed a training platform that fully fits 2019: online where possible and face-to-face where that really adds value. With facilitators who help learners in short sessions to develop practical skills that can directly be applied in real-life work. The Lepaya app has video instructions, focused articles and short assignments, all accessible on a smartphone anywhere and anytime.

“A lot of training organizations are led by education experts. Our strong business background gives us a much better understanding of the skills professionals actually need. But that doesn’t mean we don’t develop trainings that aren’t educationally sound. We just see theory as a means to an end, not as a starting point.” – Peter Kuperus, co-founder

 
PROMISING STARTUP IN A BILLION DOLLAR INDUSTRY

Last year showed the potential of Lepaya’s proposition: its first clients, amongst which for example Bol.com and scale-ups like Picnic and bloomon, are very excited. That’s also because Lepaya makes learning very practical. The company can clearly explain what employees do better after a training than before. A unique approach in the world of corporate trainings.

 

2019 is going to be a crucial year for Lepaya. The company aims to become a stable force in the Netherlands, with a set of large clients and a strong brand name. Lepaya also plans to expand internationally. The yearly global spend on corporate trainings is about 200 billion dollars. The majority is serviced by local and traditional players. There is no reason why Lepaya – with a good sense of market needs, expertise in education and a technically strong platform – can’t become an international success.

 

VACANCY: CLIENT SUCCESS MANAGER

What you will do:

  • Running end-to-end programs for our key accounts, including coordination with our trainers, the participants, and the clients' HR organization, often supported by a junior program manager;
  • Taking on account manager responsibilities for our larger clients, growing the value of our programs and supporting HR organizations to build comprehensive learning paths ;

  • Supporting our sales in making non-refusable proposals and identifying opportunities to deep-sell at our clients – how can we help them further;

  • Providing quality learning programs and supporting the enhancement of our learning portfolio;

  • Taking on exciting projects related to Lepaya's high growth;

  • Generally, make our clients happy!

Requirements

 

About your experience:

  • You have a minimum of 5 years overall experience including at least 2 years in a high-performance context and working with senior leaders;
  • Ideally, you have experiences in taking (commercial) ownership of large projects or accounts;

  • Previous experiences in the HR industry and training experience are a plus.

 

Who you are:

 

  • You are fluent in Dutch and English;
  • You are comfortable interacting with senior leaders;
  • You have conceptual thinking skills, to independently design new training programs and roadmaps together with clients;

 

Your main personality traits:

 

Attention to details - realizing some aspects just need to be error-free;
Commercial savviness;
Committed;
Proactiveness;
Data-driven;
Analytical;
Adaptive - enjoying the dynamic of a fast growing start-up;
Eager to learn.

 

What do we offer?

  • An inspiring, extremely rapidly moving environment with a great culture!

  • Great personal growth and career opportunities, working directly with an experienced team of a young and dynamic start-up, with initial funding raised;

  • A package in line with the potential that we believe Lepaya has;

  • Participation in the Lepaya Work-To-Live-scheme (which we shall co-design).